Introduction

The following General Terms and Conditions of use of the website and purchase of products/services from our online store (hereinafter referred to as "Terms of Use") define the terms and conditions of your browsing on our Website and the use of our online store, and govern the sales contract concluded between us for the purchase of products from our online store. Before entering our online store, we invite you to review the Terms of Use and ensure that you agree with them. If you disagree with any of the following Terms of Use, you must not take any action on our online store, including simply browsing it. However, any action you take on our online store, such as browsing it, subscribing to our newsletter, or purchasing our products, is considered as unconditional acceptance of these Terms of Use.

Content of rologia-kaloustian.gr

The online store rologia-kaloustian.gr offers all internet users the opportunity to purchase a wide range of watches, jewelry, and accessories at competitive prices by displaying, promoting, and reselling products from its suppliers. The company exclusively selects, at its discretion, the products it will present to the consumer public through rologia-kaloustian.gr and reserves the right to update or withdraw them at any time, without reason and without prior notice.

Lastly, the company's pricing policy as well as the methods of promoting its sales, through offers and/or discounts, are determined exclusively by the company and may be modified at any time without prior notice. It should be clarified that any seasonal Offers/Discounts or promotional activities of the online store may not apply to physical stores or vice versa, as promotional discount activities of one or more physical stores may not apply to other physical sales points or our online store.

Placing and Completing an Order

Rologia-kaloustian.gr collaborates with dozens of suppliers, importers, and manufacturers from Greece and abroad to offer you a wide range of products at competitive prices. Orders are completed through a specific process, which is described in detail below, as sometimes, for reasons beyond our control, a product that appears to be available on our website may ultimately not be available or deliverable within the delivery time indicated on rologia-kaloustian.gr. Therefore, to keep you fully informed about the status of your order and protect you from such cases, your order is completed through the following steps:

Placing an Order

We recommend that before placing your first order, you register as a user on rologia-kaloustian.gr to make it easier and more efficient for our online store to serve you.

• Freely choose products and place them in the "shopping cart".
• Fill in all the details of your order request that appear on the order form.
• Receive an automated message at the email address you have provided us with the details of the order request received by our company. Each time you send an order request to our company, you must have accepted the present terms of use, which govern our transactions in their entirety. Please remember that your requests are received by our company with the explicit reservation of thorough availability checks for the products included in your order request, as at this stage, the processing of your request by our company has not yet begun. Lastly, we inform you that our company follows a strict policy for the protection of your personal data, and only upon your express consent (which you grant by submitting the form) are they collected and processed in the safest and most diligent manner.

Order Processing

At this stage, our company thoroughly checks the availability of all products listed in your order request. Specifically:
• If all products listed in your request are available within the delivery time displayed on our online store, we will confirm via email sent to the email address you have provided, containing all the details of the order. The shipment of products will be made based on the delivery schedule of our partnered courier service.
• If one or more of the items you ordered are not available, or if a product cannot be delivered within the delivery time indicated on our online store, our responsible staff member will contact you either by phone or email to inform you about the unavailability. If, for any reason, none of the above communications is successful within 5 days from the sending of your order request, then your request is automatically canceled, and you will need to submit a new request to us.

Telephone Orders

In the case that you choose to place your order by phone, you must be aware of these terms and conditions. By the final placement of your order by our service department, you automatically and silently accept all terms and conditions.

HOW TO PAY

To pay for the products you wish to purchase, you can choose from the payment methods suggested by our company. First, decide which payment process suits you best. Then, select the corresponding payment method at the appropriate section of the order request form and finally, enter your necessary details.

 Please note that shipping and cash on delivery are free for all orders shipped within Greece, provided they exceed 30 euros. For orders totaling less than 30 euros, the shipping cost is 3 euros.

 Cash on delivery is paid in cash to the courier, and for orders under 30 euros where you choose this payment method, the cash on delivery fee is 3 euros. 

 For orders paid via bank transfer, it is recommended that you send us proof of the transfer (photo, screenshot, etc.) to [email protected] to expedite the process. We remind you that our company follows a strict personal data protection policy, and all payment details you provide are collected and processed securely and diligently, only with your explicit consent given when submitting the order request.

 Regarding payments made using a credit card, our company, in cooperation with EUROBANK and VIVAWALLET, takes all necessary security measures to ensure maximum protection for your online transactions.

PRODUCT DELIVERY & SHIPPING COSTS

Your order will be shipped within 1 to 3 business days from the next day of its registration, depending on the storage facility where the products you selected are immediately available.

 Right after shipping, you will receive an email with the final order confirmation and the related Tracking Number from our partner courier company. Due to reasons of force majeure, in some isolated cases, there might be a brief delay in shipping beyond the indicated time frame.

 During peak work periods such as Discount Periods, Extra Offers, Black Friday, etc., additional delays in package deliveries may occur, and we reserve the right to timely delivery for reasons of force majeure.

 The customer does not have the right to open the package unless the total cash on delivery amount has been fully paid.

 Our company is not responsible for any delays caused by force majeure or events beyond its control. Indicatively, but not limited to, our company is not liable for delivery delays due to delays at intermediate loading-unloading points, transport strikes, or other strikes affecting product delivery.

 In any case of delay, our company will make every possible effort to contact you using the details you have provided to inform you accordingly and arrange for the new delivery or the delivery of another product.

 Although our company takes every possible measure to meet your need for information regarding the possible unavailability of a product, there is a possibility of unexpected shortages or non-availability of the product from our suppliers even after confirming your order. 

In this case, our company will again make every possible effort to contact you using the details you have provided to inform you about all available options and coordinate with you for the new delivery, the delivery of another product, or the cancellation of the order without cost to either party and the interest-free refund of any payments made within a reasonable period.

 Pickup from our store: You can choose to pick up your package from any of our stores by selecting this option when submitting your order. For orders delivered to the store, the returns policy applies, and therefore NO refunds are made within the store.

ORDER CANCELLATION - REFUND - REFUSAL TO ACCEPT DELIVERY

REFUSAL TO ACCEPT DELIVERY
If you place an order with cash on delivery, it is shipped via our partnered courier company, and you refuse to accept it (without any fault on our part), we reserve the right to remove this payment method from your future purchases.

 ORDER CANCELLATION - RIGHT OF WITHDRAWAL (REFUND)

 You can cancel your order in the following cases: 

Before the product is shipped – Cancellation is possible by sending an email to [email protected] or by contacting us at 2103246856 on Monday - Wednesday - Saturday from 09:00 to 17:00 & Tuesday - Thursday - Friday from 09:00 to 21:00.

After receiving the product, you can exercise your right of withdrawal within 14 calendar days from the day you receive the product.

It is clarified that in order to proceed with a product return, the conditions mentioned above regarding the state of the returned products must be met. For orders where an invoice has been issued, the right of withdrawal does not apply. Every purchase with an issued invoice constitutes a contract between two parties for acquiring products intended for professional use and not for personal use.

The refund is always made at the purchase price of the product on the day of purchase, minus 8 euros for shipping costs, whether it is a partial or total withdrawal. Your refund will be processed within 14 business days from the time we receive the returned products and provided they meet the conditions for returned products as described above.

For orders that incurred cash on delivery charges, the cash on delivery fee is non-refundable. Once the product is returned, we will refund your money within 14 days to an account you specify. The withdrawal form must accompany the product, SIGNED by the buyer, either by registered mail or by email.

PRODUCT PURCHASE WITHDRAWAL FORM

In any case, if you choose any other method for returning the product besides our partnered courier company, you are responsible for the return cost charged to our company.

The chargeback process (full or partial) on credit card transactions is conducted exactly as the card was charged. The above procedure pertains to the banks’ policies and is beyond our control.

PRODUCT CHANGES

You have the right to return the product you received within 15 calendar days and request a replacement with a different size or another product. Please note that the date of shipment of the returned product is considered to be the date marked by the courier on the receipt for verification of timeliness.

For returns, you will be charged €4.

The return process always requires prior telephone communication with us at 2103246856 and proceeds as follows: You send the product for exchange using our affiliated courier company with recipient charges. We receive the product and, if it meets the conditions, send out the new one. The shipping cost for the new product is borne by you and amounts to €4 if it is sent again with our affiliated courier company.

If there is a difference in the monetary amount and you choose to pay with cash on delivery, there is an additional charge of €3. Products are always returned to one of our stores. It is clarified that exchanges are always made at the current price of the product with the extra charges mentioned above. If the new product you choose has a lower price than the one you are returning, you are entitled to a credit note equal to the difference. Refunds are not made for this case. For orders for which an invoice has been issued, no exchange is allowed. Each purchase with an invoice constitutes a contract between two parties for the acquisition of products intended for professional and not personal use.

Late shipments will not be accepted, resulting in the cancellation of the exchange and the return of the product with shipping costs to the customer (€8).

Returned products must be in the condition they were received. This means:

- They must not be damaged and their packaging must be the one that normally accompanies the product.

- They must be in excellent condition (with their original packaging, i.e., box or plastic wrap).

- They must be accompanied by all documents that came with the product (e.g., Receipt, Invoice, Warranty, etc.).

If the above conditions are met, you can freely send it back to us for exchange. Otherwise, we reserve the right to refuse the return. The following products cannot be returned: Unsealed or activated SMART watches, watches with internal (e.g., battery change) or external (e.g., removed links from the bracelet) interventions, watches with damage to the casing or glass, and custom-made jewelry (e.g., wedding rings, engagement rings) except for size adjustments where possible.

In cases where products of poor or defective quality were sold due to the fault of rologia-kaloustian.gr or due to mistakes in order processing, invoicing, shipping, damage during transport, poor packaging, etc., rologia-kaloustian.gr assumes full responsibility for replacement, as well as the costs of reshipping.

To determine if the product is defective, you must email us at [email protected] with photos of the product for assessment by the relevant department of the company. If you send the product without following the above procedure, you will be responsible for all shipping costs and any additional charges, and our company reserves the right to refuse acceptance of the product.

The return terms remain the same as those mentioned above. If the product is not deemed defective, it will be returned to the customer with the shipping cost of €8.

USE - FUNCTION - WEBSITE CONTENT

Both the company and the consumer are committed to the proper and good faith use and operation of the website.

To ensure proper and complete access to rologia-kaloustian.gr, activation of JavaScript and cookie acceptance must be enabled in your browser. The user - consumer - member of rologia-kaloustian.gr acknowledges and agrees that to use certain services of rologia-kaloustian.gr, it may be necessary to download certain updated electronic programs on their computer. The Company reserves the exclusive right, and the consumer accepts unconditionally, to permanently or temporarily suspend the operation of rologia-kaloustian.gr with or without prior notice to the users/members and visitors of rologia-kaloustian.gr.

In any case, the user – consumer – visitor – member undertakes and agrees not to use rologia-kaloustian.gr for sending, publishing, emailing, or transmitting any content that is illegal, harmful, threatening, offensive, disturbing, defamatory, disparaging, obscene, libelous, invades privacy, shows prejudice, or expresses racial, national, or other discrimination, may harm minors in any way, is not authorized by law or contractual or administrative relationships (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright, or other intellectual property rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or equip any software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way, and any Content used for collecting or storing personal data about other users.

The company ensures the accurate and precise publication of all information regarding the products promoted and displayed on rologia-kaloustian.gr.

However, our company is not responsible for any errors in the operation of the online store, including listed and displayed information (e.g., prices, availability, photos, type, etc.) which may be due to technological failures, typographical or "human" errors, or incorrect information from suppliers, even if caused by negligence.

If you notice any errors before or after completing your order, please email us at [email protected] or contact us at 2103246856. In any case, if you notice an error, we urge you not to proceed with submitting an order request before notifying our company for clarification of the specific issue.

Our company's commercial strategy and pricing policy fully comply with competition protection regulations. For this reason, the prices of products sold on rologia-kaloustian.gr may differ from similar products sold at other points of sale, as our company occasionally offers product discounts or other promotional activities as deemed necessary to achieve its business goals.

Our company has the exclusive right to change the price of any product at any time, without reason and without prior notice.

INTELLECTUAL PROPERTY RIGHTS

The entire content of rologia-kaloustian.gr is the intellectual property of the company and is protected by relevant provisions of Greek and international law and international intellectual property conventions. This includes texts, all kinds of files, trademarks/logos, the layout of rologia-kaloustian.gr, programs, photos, designs, commercial and financial data, etc. Intellectual property rights of third parties, such as collaborators or affiliated entities, are not included. Copying, distribution, storage, reproduction, republishing, transmission, transformation, modification, and any related actions on the above elements are strictly prohibited without prior written consent from the company. Any actions contrary to this prohibition may constitute an infringement of our company's intellectual/industrial property rights. The company expressly reserves all legal rights to claim any positive and consequential damages caused to it.

The company has the ability to commercially exploit (either by itself or through third parties) all elements displayed on rologia-kaloustian.gr and to modify these elements at any time with or without prior notice to users - consumers - members of "rologia-kaloustian.gr", who unconditionally accept this possibility of the company.

PERSONAL DATA

CONSENT STATEMENT UNDER THE PERSONAL DATA PROTECTION REGULATION

1. General Information

Through its Website, the COMPANY ALEXANDROS & ARTEMIOS KALOUSIAN S.A. with VAT number 999987877 and GEMI number 085832202000, headquartered in Athens and referred to as THE COMPANY for brevity, has the ability to collect the personal data needed from you to create an individual account on its website, through which you can place orders or subscribe to the Newsletter. THE COMPANY also has the ability to collect the personal data needed to process your order if you choose not to create an account but to complete your order as a "Guest". THE COMPANY can also collect the personal data needed to send newsletters if you are not a registered customer but have chosen to sign up through the newsletter subscription form.

The personal data collected by THE COMPANY is collected, processed, recorded, and stored confidentially by the Data Controller in accordance with the applicable provisions on personal data protection in Greece (N.4624/2019 as currently in force) and European Law (EC 2016/679).

Data processing is carried out in compliance with the legislation, and we protect your personal data when you contact us or/and purchase directly or/and online our products or services, when you call our numbers for information, added-value services to the end user (B2C), or to receive other services, information, and entertainment related to other activities of THE COMPANY.

Personal data collected is never disclosed to third parties (except where provided by law and competent authorities and as stated in paragraph 3.3 of this document), but its personal nature is safeguarded. THE COMPANY keeps electronic records of these details exclusively for communication, statistical, and service improvement purposes, and customer management.

2. Rights of Access, Correction, Deletion, and Data Processing Objection

If you have created an account on THE COMPANY's website, you have the right to access, correct, delete your personal information, request the restriction of processing your personal data in cases expressly provided by law, and object to the processing of your data by contacting the Data Controller of THE COMPANY at any time:

by email ([email protected]) or by phone from 9 a.m. to 5 p.m. Monday to Friday (2103246856)

If you placed an order as a guest and wish to process your personal information, you can contact the Data Controller of THE COMPANY at any time:

by email ([email protected]) or by phone from 9 a.m. to 5 p.m. Monday to Friday (2103246856)

If you registered for the newsletter through the subscription form, you can unsubscribe at any time by clicking the link at the end of each of our newsletters or by requesting removal by sending an email to [email protected]

If you encounter issues regarding the above, you can contact the Data Controller of THE COMPANY using the contact details mentioned above.

Minors can access the website only with the consent of their legal representatives or guardians.

3. Management of Personal Data by Our Company

3.1 Methods of Data Collection

At the time of your registration on the Website, we collect your personal data using the form available in the "My Account" section. THE COMPANY collects your first name, last name, phone number(s), address, postal code, city, country, and email address in this manner. Additionally, you may be asked to provide additional information, such as gender, date of birth, and your preferences regarding products/services.

When filling out the order form on the "checkout" page and clicking the "Place Order" button, we collect the personal data you entered in the form as defined in the Terms of Use. In this context, we collect your name, last name, email address, your address (for delivery and billing if different), city, postal code, and phone number. If you do not complete your order, we send you a help email to assist you if you encountered any issues. When you receive your order, you receive a thank-you email from us, which may include a discount coupon and a prompt for a review.

When filling out the newsletter subscription form and clicking the "Subscribe" button, we collect the personal data you entered in the form. In this context, we collect your email address.

Lastly, if you have registered, when you request to view pages on the Website, THE COMPANY’s servers automatically recognize your computer’s IP address (the numerical Internet address assigned to each computer on a network. The IP address format is: XXX.XXX.XXX.XXX .

If you do not fill in the required fields, we will not be able to complete our transaction.

We may receive your personal information from various sources. We may collect this information when you provide it at our checkout or store, on our Website, on our social media platforms, or at some of our events. When you visit this page, we also collect certain information using automated means, using technologies such as cookies, web server logs. For more information on these technologies, please refer to the Cookie Policy page.

3.2 Use of Personal Data

The personal data we collect from you each time you place an order is necessary for the overall management of your order by THE COMPANY and its providers and contractors. This management includes online fraud detection and fraud related to modern payment methods, payment (non-payment) prevention and management, and the preservation of THE COMPANY's rights regarding its commercial activity. Order personal data is kept in our records for tax purposes for the period specified by the applicable tax regulations per case. After this time, it is automatically anonymized.

Personal data we collect from you when you create an account is necessary for faster service when placing an order and for personal use, such as viewing the orders you have placed. Additionally, if you choose to subscribe to our newsletter, this data may be used to inform you about products and services provided by THE COMPANY, offers or promotional activities, and to announce survey, sweepstakes, and contest results you may have participated in. This information is kept in our records for 5 years unless you choose to delete it through the deletion/anonymization option available in your account tools. For deletion/anonymization of personal data related to your orders, the retention period defined by the applicable tax regulations must have passed. If you choose to delete before this period, the personal data of your orders is not deleted immediately but is automatically anonymized after this period.

Personal data collected from you when you subscribe to the newsletter through the subscription form is necessary to inform you via email about commercial offers related to products or services, promotional or advertising activities, and is kept for 5 years unless you express your refusal, in the ways mentioned in paragraph 2.

We have the right to process the information we have to interpret the use of our Website by visitors (frequency of visits from various other Websites, sales statistics, and the origin of visitors to our Website, etc.).

Data about visitor profiles will only be maintained by THE COMPANY as per Greek law.

3.3 Data Disclosure

Your data is accessible only to those involved in processing your order or your request, and to our authorized third-party partners (delivery companies, payment providers) involved in the process of fulfilling our services. We may also disclose personal information if required by law or in good faith that such actions are necessary to comply with a legal obligation, protect or defend our rights or property, or to comply with the applicable terms of our Website.

4. Security

THE COMPANY is committed to protecting your personal data and has implemented security measures to prevent unauthorized access, modification, or disclosure. These measures include various technical, physical, and organizational methods to ensure the security and confidentiality of your data.

5. Changes to the Privacy Policy

We reserve the right to update or modify our privacy policy at any time. Any changes will be posted on this page, and we will notify you if significant changes are made. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

6. Contact Information

For any questions or concerns regarding this privacy policy or the handling of your personal data, please contact us using the contact details provided in paragraph 2.

DATA AND TRANSACTION SECURITY

Our company takes all necessary measures (such as encryption) to ensure the seamless protection of personal data and transactions. Our online store uses SSL protocol with encryption up to 2048-bit. Customer data is not disclosed to third parties, and during your browsing of the website, it remains encrypted and therefore not visible to unauthorized third parties. Encryption applies at all stages and procedures of transaction and transmission of your personal data and information to and from rologia-kaloustian.gr, such as, but not limited to, the shopping cart, wish list, personal registered user page, registered user account creation page, order form, and during data transfer to and from the company.

The codes used for your identification are: i) the Login Code (e-mail) and ii) the Personal Secret Security Code (password), which, whenever you enter them, provide you with secure access to your personal information. You can change these codes at any time and as often as you wish. The only person who has access to your data is you through these codes, and you are solely responsible for maintaining their confidentiality and keeping them hidden from third parties. In case of loss or leakage of these codes, you must immediately notify us; otherwise, our company is not responsible for the use of the secret code by unauthorized persons.

For security reasons, we recommend that you change these codes at regular intervals and avoid using the same and easily guessable codes, using, if possible, not only letters and numbers but also symbols for creating your codes.

DISCLAIMER OF LIABILITY

The user-consumer-member of rologia-kaloustian.gr expressly, irrevocably, and unconditionally accepts the company's absolute right to discontinue the use of access codes to the services of rologia-kaloustian.gr and to halt the provision of content and information of rologia-kaloustian.gr whenever it believes that these terms are being violated by the user. Additionally, the company may interrupt, suspend, or modify the operation of rologia-kaloustian.gr, in whole or in part, permanently or temporarily, at any time with or without prior notice to the user-consumer-member of rologia-kaloustian.gr.

The company is not liable in the event that, for any reason, including negligence, the operation of rologia-kaloustian.gr is interrupted or access becomes difficult or impossible, or if, despite security measures, "viruses" or other harmful software are detected and transmitted to users/visitors' terminals, or if unauthorized third parties interfere in any way with the content and operation of the website, making its use difficult or causing problems with its proper functioning, or intercepting information related to personal data of customers and registered users of rologia-kaloustian.gr.

Furthermore, the company is not responsible for the communication between the consumer and third parties that may advertise on rologia-kaloustian.gr, nor for any issue that may arise from a possible commercial transaction between the user/member and the third-party advertiser.

Additionally, our company bears no liability for any legal, civil, or criminal claims, or for any damages (positive, special, or consequential, including but not limited to, loss of profits, data, lost profits, financial compensation, etc.) by users-consumers-members of rologia-kaloustian.gr or third parties arising from matters related to the operation or non-operation and/or use of rologia-kaloustian.gr or the inability to provide services or information available through rologia-kaloustian.gr, or from any unauthorized interventions by third parties in products and/or services or information available through it or created security gaps.

In any case, if any of the above is due to proven intent by the company, the company is only liable for covering any positive damage of the harmed party that directly arises from the above and the company's intent. Similarly, all liability limitations stated in these terms of use apply, which the user-consumer-member of rologia-kaloustian.gr acknowledges and accepts as valid and consistent with good faith and commercial ethics.

GENERAL

Acceptance of Terms of Use: The customer-user-member of rologia-kaloustian.gr is required to carefully read the terms of use and the conditions of service provision that follow before visiting or using our pages and services, and in case of disagreement, must not use them. Otherwise, it is presumed that they accept and consent to them. The above terms of use apply to all content and what generally is included on the pages of our Website.

There is now the option for electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any issues with a purchase made from our Website, they can initiate the ADR procedure through the single European platform for electronic dispute resolution (the EDR platform) available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show.

rologia-kaloustian.gr reserves the right to modify, at any time and without prior notice, unilaterally the content and details included on its website regarding the products available through it. Any provision of the above terms that becomes contrary to the law ceases to apply automatically and is removed from this document, without in any case affecting the validity of the remaining terms.