Privacy Policy – Secure Management & Transparency
PERSONAL DATA
CONSENT STATEMENT UNDER THE PERSONAL DATA PROTECTION REGULATION
1. General Information
Through its Website, the COMPANY ALEXANDROS & ARTEMIOS KALOUSIAN S.A. with VAT number 999987877 and GEMI number 085832202000, headquartered in Athens and referred to as THE COMPANY for brevity, has the ability to collect the personal data needed from you to create an individual account on its website, through which you can place orders or subscribe to the Newsletter. THE COMPANY also has the ability to collect the personal data needed to process your order if you choose not to create an account but to complete your order as a "Guest". THE COMPANY can also collect the personal data needed to send newsletters if you are not a registered customer but have chosen to sign up through the newsletter subscription form.
The personal data collected by THE COMPANY is collected, processed, recorded, and stored confidentially by the Data Controller in accordance with the applicable provisions on personal data protection in Greece (N.4624/2019 as currently in force) and European Law (EC 2016/679).
Data processing is carried out in compliance with the legislation, and we protect your personal data when you contact us or/and purchase directly or/and online our products or services, when you call our numbers for information, added-value services to the end user (B2C), or to receive other services, information, and entertainment related to other activities of THE COMPANY.
Personal data collected is never disclosed to third parties (except where provided by law and competent authorities and as stated in paragraph 3.3 of this document), but its personal nature is safeguarded. THE COMPANY keeps electronic records of these details exclusively for communication, statistical, and service improvement purposes, and customer management.
2. Rights of Access, Correction, Deletion, and Data Processing Objection
If you have created an account on THE COMPANY's website, you have the right to access, correct, delete your personal information, request the restriction of processing your personal data in cases expressly provided by law, and object to the processing of your data by contacting the Data Controller of THE COMPANY at any time:
by email ([email protected]) or by phone from 9 a.m. to 5 p.m. Monday to Friday (2103246856)
If you placed an order as a guest and wish to process your personal information, you can contact the Data Controller of THE COMPANY at any time:
by email ([email protected]) or by phone from 9 a.m. to 5 p.m. Monday to Friday (2103246856)
If you registered for the newsletter through the subscription form, you can unsubscribe at any time by clicking the link at the end of each of our newsletters or by requesting removal by sending an email to [email protected]
If you encounter issues regarding the above, you can contact the Data Controller of THE COMPANY using the contact details mentioned above.
Minors can access the website only with the consent of their legal representatives or guardians.
3. Management of Personal Data by Our Company
3.1 Methods of Data Collection
At the time of your registration on the Website, we collect your personal data using the form available in the "My Account" section. THE COMPANY collects your first name, last name, phone number(s), address, postal code, city, country, and email address in this manner. Additionally, you may be asked to provide additional information, such as gender, date of birth, and your preferences regarding products/services.
When filling out the order form on the "checkout" page and clicking the "Place Order" button, we collect the personal data you entered in the form as defined in the Terms of Use. In this context, we collect your name, last name, email address, your address (for delivery and billing if different), city, postal code, and phone number. If you do not complete your order, we send you a help email to assist you if you encountered any issues. When you receive your order, you receive a thank-you email from us, which may include a discount coupon and a prompt for a review.
When filling out the newsletter subscription form and clicking the "Subscribe" button, we collect the personal data you entered in the form. In this context, we collect your email address.
Lastly, if you have registered, when you request to view pages on the Website, THE COMPANY’s servers automatically recognize your computer’s IP address (the numerical Internet address assigned to each computer on a network. The IP address format is: XXX.XXX.XXX.XXX .
If you do not fill in the required fields, we will not be able to complete our transaction.
We may receive your personal information from various sources. We may collect this information when you provide it at our checkout or store, on our Website, on our social media platforms, or at some of our events. When you visit this page, we also collect certain information using automated means, using technologies such as cookies, web server logs. For more information on these technologies, please refer to the Cookie Policy page.
3.2 Use of Personal Data
The personal data we collect from you each time you place an order is necessary for the overall management of your order by THE COMPANY and its providers and contractors. This management includes online fraud detection and fraud related to modern payment methods, payment (non-payment) prevention and management, and the preservation of THE COMPANY's rights regarding its commercial activity. Order personal data is kept in our records for tax purposes for the period specified by the applicable tax regulations per case. After this time, it is automatically anonymized.
Personal data we collect from you when you create an account is necessary for faster service when placing an order and for personal use, such as viewing the orders you have placed. Additionally, if you choose to subscribe to our newsletter, this data may be used to inform you about products and services provided by THE COMPANY, offers or promotional activities, and to announce survey, sweepstakes, and contest results you may have participated in. This information is kept in our records for 5 years unless you choose to delete it through the deletion/anonymization option available in your account tools. For deletion/anonymization of personal data related to your orders, the retention period defined by the applicable tax regulations must have passed. If you choose to delete before this period, the personal data of your orders is not deleted immediately but is automatically anonymized after this period.
Personal data collected from you when you subscribe to the newsletter through the subscription form is necessary to inform you via email about commercial offers related to products or services, promotional or advertising activities, and is kept for 5 years unless you express your refusal, in the ways mentioned in paragraph 2.
We have the right to process the information we have to interpret the use of our Website by visitors (frequency of visits from various other Websites, sales statistics, and the origin of visitors to our Website, etc.).
Data about visitor profiles will only be maintained by THE COMPANY as per Greek law.
3.3 Data Disclosure
Your data is accessible only to those involved in processing your order or your request, and to our authorized third-party partners (delivery companies, payment providers) involved in the process of fulfilling our services. We may also disclose personal information if required by law or in good faith that such actions are necessary to comply with a legal obligation, protect or defend our rights or property, or to comply with the applicable terms of our Website.
4. Security
THE COMPANY is committed to protecting your personal data and has implemented security measures to prevent unauthorized access, modification, or disclosure. These measures include various technical, physical, and organizational methods to ensure the security and confidentiality of your data.
5. Changes to the Privacy Policy
We reserve the right to update or modify our privacy policy at any time. Any changes will be posted on this page, and we will notify you if significant changes are made. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
6. Contact Information
For any questions or concerns regarding this privacy policy or the handling of your personal data, please contact us using the contact details provided in paragraph 2.
DATA ON THE USE OF Skroutz SERVICES
Our company, in order to continuously evaluate and improve the quality of the services it provides to consumers, uses the Skroutz Analytics service, which operates with cookies. Through this service, if you have previously given your consent via Skroutz.gr, usage statistics are securely shared with Skroutz. The data received by our company through this service is covered by the privacy policy as well as the cookies policy of Skroutz.gr, where you can also revoke your consent if you wish.
Additionally, we inform you that if you have been directed to our online store through Skroutz.gr and make a purchase from us, data related to your specific purchase is securely shared with Skroutz as part of our commercial cooperation with Skroutz and your use of Skroutz services. This sharing of data is done through cookies and is necessary for the financial settlement of this commercial cooperation that you may have utilized. Due to this necessity, our legislation allows us not to ask for your consent for the sharing of these data. More information can be found in the privacy policy as well as the cookies policy of Skroutz.gr.